Value-added services means doing more for our customers
This article was featured in our September 2016 Catalyst newsletter
Providing customers with services that improve efficiency and lead time is at the heart of why Lincoln Industries provides value-added services.
Lincoln Industries’ years of manufacturing high-quality cosmetic parts for OEM suppliers have revealed many opportunities to provide engineering services, assembly, functional checks and packaging to its customers.
Senior Account Manager, Megan Verch believes that an experienced team has made these offerings impactful for customers.
“We have a wide-variety of assembly and packaging services we currently provide to our customers,” she said. “Our advanced manufacturing team finds innovative ways to solve our customers’ toughest assembly challenges. Our engineers can look at a project and determine the best way to assemble, kit or package customers’ products using a solution that is efficient and ultimately adds value.”
Senior Account Manager, Dennis Kottwitz believes that assembly and sub-assembly have been successful examples of Lincoln Industries’ value-added services.
“Some of these projects require many different components and the ability to manage the inventory of hardware,” said Kottwitz. “It makes it easier for our customer if they do not have to worry about holding different components in inventory and focus on the larger assemblies at their facilities.”
The evolution of engineering solutions that address design and integration of customers’ products is the latest piece of Lincoln Industries’ value proposition.
“Our traditional value-added services dealt with postproduction opportunities. We have found that we can also add value on the front end of the process,” said Verch. “Customers are receptive to the contributions we can make during the design phase. This allows us to contribute in ways that improve the product for manufacturing before tooling is initiated. We also offer on-site support at customer facilities to address immediate and day-to-day concerns pertaining to active projects.”
“By becoming directly involved in the design phase, it allows us to help our customer design a product that is easier to manufacture and reduces cost. It benefits both our customer and ourselves,” Kottwitz said.
Both Verch and Kottwitz see this collaboration as an extension of the company’s innovation strategy.
“We recently offered a technical conference where we shared knowledge on a wide-range of topics on finishing and manufacturing to address the latest customer challenges and needs,” she said.
Kottwitz added, “Our customers want to know of new, innovative finishes that can provide a distinctive look in the market. We are committed to developing these alternatives and identifying new avenues to share them with our customers”