Survey Results reaffirm Tradition of Service Excellence
This article was featured in our June 2016 Catalyst newsletter.
With one of the strongest affirmations of company performance, Lincoln Industries customers have given the company some of its highest customer satisfaction scores since the survey was initiated 25 years ago.
The company’s average score of all components of the survey was 4.29 (5-point scale), a statistically significant increase over the 4.18 average score in the previous year. Conducted by Priority Metrics of Spartanburg, S.C., the survey asks customers to rate Lincoln Industries on a variety of attributes designed to measure customer satisfaction.
▶ 2015 - 4.18 average score
▶ 2016 - 4.29 average score
▶ 80 of survey participants scored Lincoln Industries all 4 and 5 ratings
▶ Lincoln Chrome customers gave them a score 1.33 above the competition for “Works to improve relationship”
▶ Overall quality
▶ On-time delivery
▶ Product handling
▶ Response to rush orders
▶ Problem resolution
▶ Availability of personnel
▶ Technical support
▶ Environmental responsibility
▶ Stands behind products and services
▶ Works to improve relationship ▶ Overall pricing
▶ Perceived value
▶ Overall satisfaction
"We perform many customer satisfaction surveys and the strong results Lincoln Industries receives year after year are rarely seen by other companies.These scores place Lincoln Industries among the top performing companies we have been privileged to work with over the years. You should be very proud of the work you do with your customers." - John Barrett / Priority Metircs
"I interact with sales, engineering and some of the quality team. These people are very engaged and take ownership of their product and process. They continually make efforts to improve and are great to work with." - Strategic customer