Survey Results reaffirm Tradition of Service Excellence

This article was featured in our June 2016 Catalyst newsletter.

With one of the strongest affirmations of company performance, Lincoln Industries customers have given the company some of its highest customer satisfaction scores since the survey was initiated 25 years ago.

The company’s average score of all components of the survey was 4.29 (5-point scale), a statistically significant increase over the 4.18 average score in the previous year. Conducted by Priority Metrics of Spartanburg, S.C., the survey asks customers to rate Lincoln Industries on a variety of attributes designed to measure customer satisfaction.       

FACTS  

2015 - 4.18 average score

2016 - 4.29 average score

80 of survey participants scored Lincoln Industries all 4 and 5 ratings

Lincoln Chrome customers gave them a score 1.33 above the competition for “Works to improve relationship”

 

ATTRIBUTES TESTED

Overall quality
On-time delivery
Product handling
Response to rush orders
Problem resolution
Availability of personnel
Technical support
Environmental responsibility

Stands behind products and services

Works to improve relationship Overall pricing

Perceived value

Overall satisfaction

 

"We perform many customer satisfaction surveys and the strong results Lincoln Industries receives year after year are rarely seen by other companies.These scores place Lincoln Industries among the top performing companies we have been privileged to work with over the years.  You should be very proud of the work you do with your customers." - John Barrett / Priority Metircs

 

 

"I interact with sales, engineering and some of the quality team. These people are very engaged and take ownership of their product and process. They continually make efforts to improve and are great to work with." - Strategic customer                                                                                                                                                                                                                         

To download the full issue of the June 2016 Catalyst click here.